Privacy policy
How We Collect and Use Your Personal Information
We collect personal information to provide and improve our Services, communicate with you, and comply with legal obligations. The types of personal information we collect depend on how you interact with us.
Information You Provide Directly
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Contact & Order Details: name, billing and shipping addresses, email, phone number
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Account Credentials: username, password, security questions
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Shopping Activity: items viewed, added to cart or wishlist
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Support Inquiries: any information you include when contacting us
Information Collected Automatically
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Usage Data: device type, browser, IP address, pages visited
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Cookies & Tracking: We use cookies, pixels, and similar technologies to remember your preferences, run analytics, and personalize content. For details on Shopify’s cookies, see https://www.shopify.com/legal/cookies.
Information from Third Parties
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Service Providers: payment processors (to fulfill orders), fulfillment partners, analytics providers
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Advertising Partners: to tailor marketing on our Site and third-party sites
We use your information to:
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Fulfill Orders & Services (process payments, ship products, manage returns)
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Communicate (order confirmations, customer support)
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Marketing & Advertising (promotions, personalized ads)
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Security & Fraud Prevention
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Legal Compliance & Enforcement
How We Disclose Personal Information
We may share your data with:
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Vendors & Service Providers (e.g., payment processors, fulfillment, analytics)
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Business & Marketing Partners (in accordance with their privacy notices)
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Affiliates within our corporate group
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Legal Authorities to comply with subpoenas or legal obligations
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Corporate Transactions (e.g., mergers, acquisitions)
We do not sell or share sensitive personal information for profiling.
Categories of Information Shared in the Past 12 Months
| Category | Recipients |
|---|---|
| Identifiers (contact & order details) | Service providers, fulfillment partners, analytics providers |
| Commercial information (order & shopping) | Service providers, marketing partners, affiliates |
| Internet/network activity (Usage Data) | Service providers, analytics and advertising partners |
User-Generated Content
Any reviews or content you post publicly will be visible to all users. We are not responsible for third-party use or misuse of such information.
Third-Party Websites & Links
Our Site may link to third-party sites. We are not responsible for their content or practices. Please review their policies before interacting.
Children’s Data
Our Services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have, contact us to request deletion.
Security & Retention
We use industry-standard measures to protect your data but cannot guarantee absolute security. We retain personal information as long as necessary to provide Services, comply with legal obligations, and resolve disputes.
Your Rights & Choices
Depending on your jurisdiction, you may have rights to:
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Access or delete your data
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Correct inaccuracies
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Port your data
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Restrict or object to processing
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Withdraw consent (where processing is consent-based)
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Opt out of marketing communications
To exercise these rights, contact us at support@supagum.com. We may require identity verification.
Complaints
If you have a privacy concern, please contact us. If unsatisfied, you may lodge a complaint with your local data protection authority.
International Users
Your data may be transferred internationally. When we do so, we rely on recognized safeguards (e.g., EU Standard Contractual Clauses) or applicable legal mechanisms.
Contact Us
For questions or to exercise your rights, email support@supagum.com or write:
SupaGum
Cosmic Phoenix LLC
30 North Gould Street
Sheridan, WY 82801
United States